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We believe that customer service is extremely important and we strive to provide you with the very best possible. Even though we sometimes may not speak with you personally, we know how important it is to still provide terrific customer service. If at any time you have any question, comment, or suggestion, those will be addressed as fast as possible. If we are doing well, we would also like to hear that. Please send us photos of your projects, we just love seeing what is all being created after we ship our orders. We hope you will never feel like just another customer, but our guests! 
Thanks a bunch, Maria "B" The Sizzix Lady